Responsive Search Ads: They’re Not What You Think

When Google rolled out responsive search ads in 2018, they were met with skepticism and resistance by many PPC managers.

Responsive search ads were another instance of Google applying machine learning to the paid search management process — and this made some people nervous.

After all, many managers had had less than great experiences with Google’s other automated tools. And they worried that this tool wouldn’t be any different.

At Group Twenty Seven, we shared these concerns.

These concerns were confirmed when we tested responsive search ads and didn’t get the results we were hoping for.

But a couple of weeks ago, Google invited the Group Twenty Seven team to a customized training event, and responsive search ads were part of the discussion.

And in light of what we learned, we’ve started to reassess this ad type.

What Are Responsive Search Ads?

Before we get into that, let’s back up and review what responsive search ads are.

With responsive search ads, you provide up to 15 headlines and four descriptions.

Google then uses these headlines and descriptions to create your ads.

The more headlines and descriptions you provide, the more options Google has to assemble your messages into relevant ads.

This is in contrast to expanded text ads, where advertisers have to put each ad combination together manually.

Because of this “assembly” process, you need to make sure that at least five of those headlines are distinct and don’t repeat the same or similar phrases.

Because so many combinations are possible, it can be challenging to create responsive ads.

The process is made easier if you slot your headlines and descriptions into different “categories” to minimize duplicate messaging.

For example, we create headlines and descriptions that fit into the following categories to minimize repetition (as suggested by our Google rep):

Category Example
High query relevance Buy an espresso machine
Product or service Imported cast iron tea pots
Slogans and taglines Do more with your money
Trust Helping homeowners since 1968
Call to action Book your adventure
Brand ABCelectronics.com
Inventory and selection 100s of items to choose from
Shipping and returns Free shipping
Support and customer service 24/7 online support
Warranties and guarantees Satisfaction or your money back
Pricing and fees Starting at $399
Incentives and discounts Get 25% off

 

Note that responsive search ads are still in beta and aren’t available in every Google Ads account.

Potential Benefits of Responsive Search Ads

Responsive search ads have the potential of performing better than your typical expanded text ad for a few reasons:

  1. More ad combinations: Because Google puts these ads together automatically, it can create any number of combinations — many more than if you had to put together each combination yourself.
  2. Real time matching: Google closely matches ad text to search queries in real time.
  3. Greater ad relevance: Because of this real time matching, ad relevance should be higher for every single search.

How to Evaluate the Performance of Responsive Search Ads

As I mentioned, when we first started testing responsive search ads we were disappointed in the results.

Specifically, we didn’t like our click through rates (CTRs) for these ads. They were much too low when compared to expanded text ads.

Eventually, we realized that this low CTR number was misleading. Responsive search ads impression more often than normal text ads. And this higher rate of “impressioning” lowers the CTR.

But if we couldn’t evaluate responsive search ad performance by comparing it to expanded text ad performance, what could we do?

With the help of the Google training, we came up with three new ways of evaluating responsive search ads:

1. Ad strength report

Google rolled out the ad strength report in response to complaints about lack of insight into responsive search ad performance. (Clearly, we weren’t the only ones struggling to evaluate these ads!)

The ad strength report measures relevance, quantity and diversity of the ad copy in responsive search ads. It rates the ad from “Poor” to “Excellent” and provides suggestions for improvement.

Example of an ad strength report

Your ads might score low. If they do, keep working to improve them.

Whatever you do, don’t be tempted to stop using them altogether. Having low scoring responsive search ads is still better than having no responsive search ads at all.

2. Combination report

Another way to evaluate responsive search ads is to look at the combination report on the ads & extensions page.

This report shows the performance metrics for each responsive search ad. You can see which ad combinations were shown most often for different search queries.

As an added bonus, you can use this report to see what’s working (and not) for responsive search ads — and apply those lessons to your expanded text ads.

3. Overall ad group performance

As I mentioned, if you measure the performance of responsive search ads against the performance of your existing text ads, you’ll be disappointed.

The goal isn’t for responsive search ads to replace your text ads. Instead, look at them as a complement to your text ads.

In fact, Google also makes this point. It indicates that responsive search ads are designed to drive incremental volume of up to 10%.

So think of responsive search ads as an enhancement to your current account, not a revolution! 

Is It Time to Give Responsive Search Ads Another Chance?

If you’ve given up on responsive search ads, it might be time to give them another try.

Adjust your expectations. And don’t get caught up in CTR numbers.

You may find they give your campaigns a welcome lift.

Ready to improve your PPC return?Contact us

“Pauline and the team at Group Twenty Seven have reinvigorated our PPC program and helped guide us to whole new levels of success (clicks AND revenue!). Her expertise and management have helped us evaluate and restructure our program and we are thrilled with the results. Pauline has helped educate and guide us during this whole process and is an AdWords guru who is always on top of the ever-changing strategies and policies. If you are looking to improve your PPC program you want to talk to Group Twenty Seven. We’re so glad we did!”

Karen Cirrito, Market Development Manager, Cognex Corporation

More testimonials